Terms of Service

Last updated: September 12, 2026

Welcome to Scrowy's Home & Paws (“we,” “us,” “our,” or “the Store”).

These Terms of Service govern your use of our website and your purchase of products from Scrowy's Home & Paws.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or purchase products from us.

1. About Our Store

Store name: Scrowy's Home & Paws
Customer service email: scrowyshomeandpaws@outlook.com

Scrowy's Home & Paws is an online retail store serving customers in the United Kingdom, European Union, United States, and Canada.

We operate using a dropshipping business model. Products purchased through our store may be sourced, processed, packaged, and shipped by third-party suppliers and fulfillment providers, including Zendrop.

Although third-party suppliers or fulfillment providers may handle the physical fulfillment and shipment of an order, Scrowy's Home & Paws remains your seller and your point of contact for customer service, returns, refunds, and other matters relating to your purchase.

2. Eligibility

By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.

If you are under the age required to enter into a contract in your jurisdiction, you may use our website only with the involvement and consent of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, availability, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product, including differences in colour, packaging, dimensions, materials, or appearance.

Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information, including pricing and availability.

Nothing in this section limits or excludes any statutory consumer rights that apply to you.

4. Orders

When you place an order through our website, you are making an offer to purchase the products selected in your order.

After placing an order, you may receive an order confirmation email confirming that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted for fulfillment. We reserve the right to refuse or cancel an order where reasonably necessary.

This may include situations where:

• A product is unavailable;
• There is an obvious pricing or product description error;
• We suspect fraudulent or unauthorized activity;
• Incorrect or incomplete information has been provided;
• We cannot ship the product to the supplied address; or
• Circumstances outside our reasonable control prevent fulfillment.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected products.

5. Prices and Payment

Product prices are displayed on our website and at checkout in the applicable currency.

Prices may change from time to time. A price change will not affect an order that has already been accepted, except where the displayed price resulted from an obvious error.

Payment must be successfully received before an order can be processed.

Payments may be processed through Shopify and/or third-party payment providers. We do not normally have access to your complete payment card details.

6. Dropshipping and Zendrop Fulfillment

Scrowy's Home & Paws uses a dropshipping fulfillment model.

This means that products may be sourced from third-party suppliers and shipped directly to you rather than being shipped from our own premises.

We may use Zendrop, its suppliers, warehouses, shipping partners, and logistics providers to assist with product sourcing, order processing, fulfillment, and delivery.

As a result, your package may be shipped from a location outside your country and may contain packaging, labels, or documentation associated with a third-party supplier or fulfillment provider.

The use of a third-party fulfillment provider does not remove or reduce any consumer rights you have against Scrowy's Home & Paws under applicable law.

7. Shipping and Delivery

We ship products to customers in the United Kingdom, European Union, United States, and Canada, subject to product and destination availability.

Shipping times displayed on our website are estimates unless we expressly state otherwise.

Delivery times can be affected by circumstances including:

• Carrier delays;
• Customs processing;
• Weather;
• Public holidays;
• Incorrect or incomplete delivery information;
• Import restrictions;
• Supplier or warehouse delays;
• Transportation disruptions; or
• Other circumstances outside our reasonable control.

Where available, tracking information will be provided after your order has been shipped.

If your order has not arrived within the expected delivery period, please contact us at:

scrowyshomeandpaws@outlook.com

We will make reasonable efforts to investigate and assist with delivery issues.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, sales taxes, brokerage fees, or other charges depending on the destination country.

Where such charges are not included in the price or checkout total, they may be payable by the customer where permitted by applicable law.

Customers are responsible for providing accurate delivery and customs information.

We are not responsible for delays caused by customs authorities.

9. Cancellation and Change-of-Mind Returns

If you change your mind about your purchase, you may have the right to cancel your order within 14 days of receiving your goods without giving a reason, where applicable law provides such a right.

For eligible UK and EU consumer purchases, the statutory cancellation period generally begins when you receive the goods.

After telling us that you wish to cancel, you generally have a further 14 days to return the item.

To be eligible for a return, the product should be returned in a condition that allows us to assess it.

You may handle the product as reasonably necessary to inspect it. However, where permitted by applicable law, you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.

Different cancellation and return rules may apply to customers in the United States and Canada depending on applicable federal, state, provincial, or territorial law.

Nothing in this policy removes or limits any mandatory consumer rights that apply to you.

10. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, please contact us as soon as possible at:

scrowyshomeandpaws@outlook.com

Please include:

• Your order number;
• Your name;
• A description of the problem; and
• Photos or videos showing the issue, where appropriate.

We will review the issue and, where required by applicable law, provide an appropriate remedy such as a refund, replacement, repair, or other legally required remedy.

Your statutory consumer rights are not affected by this policy.

11. Refunds

Once we have received a returned item, or where applicable received reasonable evidence that it has been sent back, we will process your refund within the time required by applicable law.

Where you cancel an online order within an applicable statutory cancellation period, we will refund the standard delivery cost where required by law.

If you selected a more expensive delivery option, we are generally not required to refund the additional cost above the least expensive standard delivery option.

Refunds will normally be made using the original payment method.

Your bank or payment provider may take additional time to make the refunded amount available in your account.

12. Return Shipping Costs

For a change-of-mind return, you may be responsible for the cost of returning the item where applicable law permits this and we have informed you of this before purchase.

If an item is faulty, damaged, incorrect, or otherwise requires a remedy under your statutory consumer rights, we will not require you to pay costs that applicable law requires us to cover.

13. Products That Cannot Be Returned

Certain products may be exempt from statutory cancellation rights where permitted by applicable law.

This may include certain:

• Personalised or made-to-order products;
• Perishable products;
• Sealed products that cannot be returned for health or hygiene reasons after the seal has been broken; or
• Other products specifically excluded from cancellation rights by applicable law.

Where a legal exemption applies to a particular product, this will be made clear before purchase where required.

14. How to Request a Return or Cancellation

To request a cancellation, return, refund, replacement, or to report a faulty, damaged, or incorrect item, contact:

scrowyshomeandpaws@outlook.com

Please include your order number and explain whether you are:

• Requesting cancellation;
• Requesting a return;
• Requesting a refund;
• Requesting a replacement; or
• Reporting a faulty, damaged, or incorrect item.

We will provide any return instructions that apply to your order.

Please do not send products back to a supplier, Zendrop, or a fulfillment warehouse unless we specifically instruct you to do so.

15. Personal Information and Privacy

When you place an order, we collect and process personal information necessary to process, fulfill, and deliver your purchase.

This information may be shared with third-party service providers, suppliers, fulfillment providers, shipping companies, payment processors, and other service providers where reasonably necessary to complete your order.

This may include your:

• Name;
• Delivery address;
• Email address;
• Telephone number, where provided; and
• Order and delivery information.

Our handling of personal information is also governed by our Privacy Policy.

16. Third-Party Services

We may use third-party services to operate our store, including Shopify, Zendrop, payment processors, shipping carriers, analytics providers, and other business service providers.

Third-party services may have their own terms and privacy policies.

Where you interact directly with a third-party service, that service's own terms and policies may also apply.

17. Intellectual Property

Unless otherwise stated, content on our website, including our branding, logos, text, graphics, designs, photographs, and other original materials, belongs to or is licensed to Scrowy's Home & Paws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without our prior written permission, except where permitted by law.

18. Prohibited Uses

You agree not to use our website:

• For any unlawful purpose;
• To commit fraud or attempt unauthorized transactions;
• To interfere with the operation or security of our website;
• To gain unauthorized access to our systems;
• To transmit malicious software or harmful code;
• To abuse promotions, discounts, refunds, or other offers; or
• To infringe the rights of another person or business.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or third parties.

19. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other operational reasons.

20. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These circumstances may include natural disasters, severe weather, war, civil unrest, government restrictions, strikes, transportation disruptions, widespread technical failures, customs delays, pandemics, or significant supply-chain disruptions.

This section does not affect your statutory rights to refunds, cancellation, replacement, or other remedies where applicable.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms affects your mandatory statutory consumer rights.

To the maximum extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from your use of our website or purchase of products.

22. Changes to These Terms

We may update these Terms of Service from time to time.

The most current version will be posted on our website with the updated date shown at the top.

Changes will not retrospectively remove rights that you have already acquired under applicable law.

23. Governing Law and Consumer Rights

These Terms are intended to apply to customers in the United Kingdom, European Union, United States, and Canada.

The laws that apply to your purchase may depend on your location and applicable consumer protection legislation.

Nothing in these Terms is intended to restrict, exclude, or waive mandatory consumer protections that apply to you.

For UK customers, goods must meet applicable legal requirements, including being as described, of satisfactory quality, and fit for purpose.

EU customers may have additional mandatory consumer rights under applicable EU consumer protection laws.

US and Canadian customers may have rights under applicable federal, state, provincial, or territorial laws.

Where mandatory local consumer law gives you rights that conflict with these Terms, the mandatory local law will prevail.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Returns Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and purchase of products from Scrowy's Home & Paws.

26. Contact Us

If you have any questions about these Terms, your order, a return, or a refund, please contact us:

Scrowy's Home & Paws
Email: scrowyshomeandpaws@outlook.com

We will make reasonable efforts to respond to customer enquiries as promptly as possible.