Shipping Policy

Last updated: September 2026

Thank you for shopping with Scrowy's Home & Paws!

We use trusted fulfilment partners to process and ship our orders.

Order Processing

Most orders are processed within 1–3 business days.

During busy periods, processing may take up to 5 business days.

Occasionally, processing may take longer due to circumstances outside our control, such as temporary factory stock shortages or delays transporting products to the fulfilment warehouse.

We always aim to process orders as quickly as possible.

Supplier sourcing: Some items are sourced after an order is placed. If our fulfilment partner cannot source an item immediately, the supplier may need to locate stock or begin production before dispatch, which can add up to 15 days to processing. The 10–18 business-day UK delivery estimate begins after processing and dispatch; sourcing or production delays may extend the total time.

Shipping & Delivery

For orders shipped to the UK, our current estimated delivery time is:

10–18 business days

This estimate begins after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur because of:

• Courier or carrier delays
• Customs processing
• Weather
• Public holidays
• High-volume periods
• Other circumstances outside our control

Tracking

Where tracking is available, tracking information will be sent to the email address provided when you place your order.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect Delivery Information

Please carefully check your delivery address before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible at:

scrowyshomeandpaws@outlook.com

We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Delayed or Damaged Orders

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us at:

scrowyshomeandpaws@outlook.com

Please include your order number and, where appropriate, photographs showing any damage.

We will investigate the issue and work with our fulfilment and shipping partners to resolve it.

If an item arrives faulty, damaged or not as described, your statutory consumer rights are not affected.

Customs & Import Charges

For international orders, customs duties, taxes or other import charges may apply depending on the destination country.

Where such charges are legally payable by the customer, they may be the customer's responsibility.

Contact Us

If you have any questions about shipping or your order, please contact:

scrowyshomeandpaws@outlook.com

We are happy to help.